EDTWB Printing
Last updated: October 6, 2026
EDTWB Printing respects your privacy. This policy explains how we collect, use, and share information when you visit our website, create an account, submit artwork, or place an order.
Information we collect
Depending on how you use our services, we may collect:
- Your name, business or organization name, email address, and telephone number.
- Billing and shipping addresses.
- Order details, product selections, and payment status.
- Artwork, logos, photographs, printing instructions, and proof approvals.
- Account information and communications with us.
- Reviews and photographs you choose to submit.
- Technical information such as your IP address, browser, device, and website activity.
Payment providers process your payment information. We do not need or ask you to email us complete card numbers or security codes.
How we use your information
We use information to:
- Create and manage customer accounts.
- Process payments and fulfill orders.
- Review artwork and obtain printing approval.
- Ship products and provide order updates.
- Answer questions and resolve order concerns.
- Support reorders when previous information remains available.
- Maintain business records and help prevent fraud.
- Operate, secure, and improve our website.
Please keep your original artwork files. We do not guarantee permanent storage of uploaded artwork.
Information shared with service providers
We share information as needed with providers that support website hosting, payment processing, shipping, email delivery, and other services used to complete your order.
For example, a shipping provider needs your delivery address, and a printing service provider may need the artwork required to produce your items.
We may also disclose information when required by law or reasonably necessary to investigate fraud, protect our services, or address a legal claim.
Artwork and photographs
Uploading artwork authorizes us to use it to review, prepare, and fulfill your order. It does not automatically authorize public advertising or portfolio use.
We will request separate permission before using customer artwork or photographs in our public marketing.
If you submit a review or photograph for publication, we will use it according to the publication permission you provide. Please avoid including private information in public reviews.
Order emails and marketing
We may send account, password, proof-approval, payment, shipping, and other service messages related to your account or order.
Creating an account or placing an order does not automatically subscribe you to promotional emails. Where marketing is offered, we will request a separate choice to subscribe.
You can unsubscribe from promotional emails using the instructions in those messages. This does not stop necessary communications about an active order or account.
Cookies
Our website may use cookies and similar technologies to support functions such as login sessions, shopping carts, checkout, and security.
You can manage cookies through your browser settings. Blocking necessary cookies may affect these functions.
If we introduce optional analytics or advertising tools, we will update this policy and provide any choices required for those tools.
Keeping information
We retain information for as long as reasonably needed to fulfill orders, support customers, maintain business records, resolve disputes, and meet applicable obligations.
Different records may require different retention periods. Keeping an account does not guarantee indefinite retention of artwork.
Security
We use reasonable safeguards to protect customer information. No website or transmission method can guarantee complete security.
Keep your password private and contact us promptly if you suspect unauthorized account access. Do not send passwords or complete payment-card information by email.
Your choices and requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about its use.
We may need to verify your identity before completing a request. Some information may need to be retained for business records, legal obligations, fraud prevention, or unresolved transactions.
Where additional privacy rights apply, we will handle requests according to applicable requirements.
Children’s privacy
Our website is intended for adults placing orders. We do not knowingly collect personal information directly from children under 13.
An adult should place orders for children’s apparel. Contact us if you believe a child has submitted personal information so we can review and address it.
Other websites
Our website may link to social media, suppliers, or other websites. Their privacy practices are governed by their own policies.
Policy updates
We may update this policy as our services change. The latest version will appear on this page with an updated date.
Contact
For privacy questions or requests, contact:
EDTWB Printing
orders@edtwb.com